Privacy Policy

Please review these Terms carefully before using the platform.

Avencia Health
Last Updated: March 3rd, 2026

1. Overview

Avencia Health is committed to protecting your privacy.

This Privacy Policy explains what information is collected, how it is used, and how it is protected.

Avencia Health is an educational AI platform and does not create regulated medical records.

2. Information We Collect

We may collect:

  • Account information (name, email address)

  • Payment information (processed securely through third-party payment providers)

  • Questions and messages submitted through the Platform

  • Voluntarily provided health context

  • Technical data (browser type, device type, IP address, analytics data)

We do not collect or maintain official medical records.

3. How We Use Information

Information may be used to:

  • Generate AI responses

  • Operate and improve the Platform

  • Process payments

  • Maintain system security

  • Communicate important service updates

Information is not used to diagnose, treat, or provide medical care.

4. AI Processing

User input may be processed by AI systems in order to generate responses.

While safeguards are implemented, AI systems may store or process data through secure third-party infrastructure providers.

Users should avoid submitting highly sensitive identifiers (e.g., full health card numbers, social insurance numbers).

5. Data Sharing

Avencia Health does not sell personal information.

Information may be processed by trusted third-party service providers (e.g., hosting, analytics, payment processors, AI infrastructure) solely to operate the Platform.

Information is not automatically shared with healthcare providers.

6. Data Security

Reasonable administrative, technical, and organizational safeguards are implemented to protect personal information.

However, no online platform can guarantee absolute security.

7. Data Retention

Information is retained only as long as reasonably necessary to operate the Platform and fulfill legal obligations.

Users may request deletion of their account and associated data.

8. User Rights

You may:

  • Request access to your stored personal information

  • Request correction of inaccurate information

  • Request deletion of your account

Requests may be submitted through the contact information listed below.

9. Not a Regulated Medical Record

Information submitted to Avencia Health is not considered a regulated medical record and is not stored within a healthcare system governed by clinical privacy legislation.

10. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

11. Changes to This Policy

Avencia Health may update this Privacy Policy periodically.

Continued use of the Platform constitutes acceptance of any revised policy.